Shipping Policy
This Shipping Policy applies to orders placed through lorvda.com. CLEARROUTE GLOBAL PAYMENT SOLUTIONS LLC provides international delivery services for tableware and related products. Please review the information below before placing your order.
1. Shipping Regions
We currently provide delivery services to the following regions:
- Europe
- South America
- Rest of World
Delivery availability may vary depending on the destination country or region, local transport conditions, customs requirements, or carrier restrictions. Final delivery availability will be shown at checkout.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. During peak periods, promotional seasons, inventory verification, or temporary service interruptions, processing time may be slightly extended.
3. Shipping Time, Fees, and Free Shipping
The estimated delivery time, shipping fee, and free shipping threshold for each region are as follows:
- Europe: Estimated delivery in 5–10 business days; shipping fee EUR 12.00; free shipping on orders over EUR 180.00.
- South America: Estimated delivery in 7–14 business days; shipping fee EUR 22.00; free shipping on orders over EUR 260.00.
- Rest of World: Estimated delivery in 8–18 business days; shipping fee EUR 28.00; free shipping on orders over EUR 320.00.
The applicable shipping charge and any free shipping eligibility will be shown at checkout. Delivery times are estimates only and are not guaranteed.
4. Logistics Carriers
We ship orders through established logistics carriers and delivery partners selected according to the destination, parcel size, and operational availability. Our shipping partners may include DHL, UPS, FedEx, DPD, GLS, and local postal or last-mile delivery providers where appropriate. The actual carrier assigned to an order will be shown in the shipping confirmation or tracking information.
5. Tracking Information
Once your order has been dispatched, a shipping confirmation email will be sent to support@lorvda.com where applicable. If tracking is available for the selected shipment, the tracking number and tracking link will also be provided. Please note that tracking updates may take a short period to appear after dispatch, depending on the carrier and destination.
6. Delivery and Signature
Some shipments may require a signature upon delivery depending on the destination, carrier, order value, or parcel type. Customers are responsible for ensuring that the shipping address, recipient name, and contact details are complete and accurate. If delivery cannot be completed because of incorrect information, repeated failed delivery attempts, refusal, or non-cooperation with local delivery or customs procedures, any resulting delay, return, storage charge, re-shipping cost, or loss may be the customer’s responsibility.
7. Damaged, Missing, or Incorrect Parcels
As tableware products may be fragile, customers should inspect the parcel and contents promptly after delivery. If a parcel arrives damaged, if items are broken, if any item is missing, or if the wrong item is received, please contact us within 48 hours after delivery via support@lorvda.com. Please include your order number, clear photos of the outer packaging, shipping label, internal packaging, and affected item(s), together with a brief description of the issue. After review, CLEARROUTE GLOBAL PAYMENT SOLUTIONS LLC will provide an appropriate solution based on the circumstances.
8. Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, or similar destination-related costs may apply depending on the laws of the destination country or region. Unless otherwise stated at checkout, these charges are generally the responsibility of the recipient. Customs inspections and clearance procedures may also affect the final delivery time.
9. Important Delivery Notes
Delivery time is an estimate only and may be affected by customs processing, weather events, transport disruptions, public holidays, remote-area routing, or other circumstances beyond our reasonable control. We reserve the right to update this Shipping Policy from time to time to reflect changes in logistics services, legal requirements, or operational needs. For any shipping-related questions before or after placing an order, please contact support@lorvda.com.