Terms of Service

These Terms of Service apply to your access to and use of lorvda.com, including all browsing, product purchases, customer service interactions, and other related services made available through the website. By using this website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website and do not place any orders.

1. Scope of These Terms

These Terms govern the relationship between the website operator and any user, visitor, or customer using lorvda.com. They apply to all orders, transactions, communications, and website use unless otherwise expressly stated in a separate written agreement.

2. Compliance With European Law

These Terms are intended to comply with applicable European legal requirements, including relevant consumer protection, e-commerce, privacy, and distance-selling principles where applicable. Nothing in these Terms shall exclude or limit any mandatory consumer rights that cannot be lawfully waived under applicable law.

3. Jurisdiction and Dispute Resolution

Any dispute, claim, or controversy arising out of or in connection with the use of lorvda.com, any order placed through the website, or these Terms shall be submitted to the competent courts having jurisdiction over 101 East 7TH Street, Gillette, WY 82716, US Where a dispute cannot be resolved through ordinary customer service communication, the matter shall be handled by the court with competent jurisdiction in that location, unless mandatory consumer law requires otherwise. Court resolution shall prevail in the event of a formal legal dispute.

4. Eligibility to Use the Website

By using this website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you. If you are using the website on behalf of another person or entity, you represent that you have the authority to do so.

5. Products

lorvda.com offers tableware and related dining products. Product images, descriptions, dimensions, materials, finishes, and usage notes are provided for general reference only. Because of lighting, display differences, production tolerances, or handmade characteristics where applicable, minor differences between the website presentation and the delivered product may occur and will not automatically be considered a defect.

6. Product Use

Customers are responsible for using products properly and safely. Care instructions, usage limitations, and handling recommendations should be followed where provided.

7. Pricing and Currency

All prices shown on the website are listed in EUR unless otherwise clearly stated. We reserve the right to adjust prices, correct pricing errors, update product information, or change promotional offers at any time before an order is accepted. If a material pricing error occurs, we may cancel the affected order and notify you accordingly.

8. Orders and Acceptance

We provide delivery services to customers worldwide. Shipping times, fees, available delivery options, and related conditions may vary depending on the destination. For full details, including delivery estimates, shipping responsibilities, and other important terms, please refer to our Shipping Policy.

9. Payment Terms

Payments are processed through third-party payment providers, including Stripe and PayPal. We do not directly process or store full card credentials on our own servers. Payment authorization, verification, transaction handling, refund timing, payment failures, and security-related payment matters are described in more detail in our Payment Policy.

10. Payment Security and Verification

For transaction safety, orders may be subject to payment review, billing verification, fraud screening, or additional checks performed by us or our payment service providers. If a payment is declined, interrupted, flagged, reversed, disputed, or cannot be verified, we may suspend processing or cancel the order until the matter is resolved.

11. Shipping and Delivery

We provide international shipping to selected regions under the conditions described in our Shipping Policy. Shipping regions, estimated transit times, logistics carriers, shipping fees, free shipping thresholds, customs-related information, delivery requirements, and parcel-damage reporting timelines are governed by that policy. By placing an order, you agree that shipping and delivery will be handled in accordance with the terms stated there.

12. Delivery Responsibility

Customers must provide accurate shipping details at checkout, including recipient name, address, and contact information. We are not responsible for delivery problems caused by incorrect address details, refusal of delivery, repeated failed delivery attempts, or failure to cooperate with customs or local delivery requirements.

13. Returns and Refunds

Because the website sells tableware and related dining products, returns and refunds are subject to specific conditions regarding eligibility, product condition, hygiene, packaging integrity, damage reporting, and approval procedures. Full details on return periods, return requirements, refund handling, return shipping responsibility, and processing timelines are set out in our Return & Refund Policy. Approved refunds are generally returned to the original payment method in accordance with that policy.

14. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy. That policy explains what information we collect, how we use it, how long we generally retain it, how payment-related and technical information may be processed, what security measures we use, and how data may be shared with service providers involved in payment, logistics, fraud prevention, customer service, or website operations.

15. Intellectual Property

All website content, including but not limited to text, product descriptions, layout, graphics, images, icons, logos, designs, and other materials available on lorvda.com, is protected by applicable intellectual property laws. No content may be copied, reproduced, republished, transmitted, distributed, modified, or commercially used without prior written permission, except where such use is permitted by law.

16. Prohibited Conduct

You may not use the website for unlawful purposes. You also may not interfere with site security, submit false information, misuse payment systems, attempt unauthorized access, upload malicious code, abuse return or refund procedures, or engage in conduct that may damage the website, its users, or its service providers.

17. Limitation of Liability

To the fullest extent permitted by applicable law, CLEARROUTE GLOBAL PAYMENT SOLUTIONS LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or from products purchased through it. Nothing in these Terms shall limit liability where such limitation is prohibited by mandatory law, including certain consumer protections that may apply under European law.

18. Force Majeure

We shall not be responsible for delays, interruptions, or failures caused by events beyond our reasonable control. This may include transportation disruption, customs delays, natural disasters, severe weather, labor disputes, cyber incidents, governmental actions, public health emergencies, utility failures, or other similar events that affect operations or fulfillment.

19. Severability and Updates

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force to the extent permitted by law. We may revise these Terms from time to time to reflect changes in legal requirements, business operations, website functionality, shipping practices, payment processes, or related policies. The updated version will apply once posted on this page unless otherwise stated.

20. Contact Information

If you have questions about these Terms, an order, a policy referenced on this website, or a legal concern relating to your use of lorvda.com, please contact us via support@lorvda.com. Where your question relates specifically to shipping, returns, privacy, or payments, you may also review the corresponding policy pages for more detailed terms: Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment Policy.