Frequently Asked Questions

1. Do you ship worldwide?

Yes, we provide delivery services to customers worldwide. Shipping availability, delivery times, and fees may vary depending on your location. Please refer to our Shipping Policy for full details.

2. How long does it take to process my order?

Orders are typically processed within 1–4 business days after payment is confirmed. Processing time may be slightly longer during peak periods or promotional events.

3. How long does delivery take?

Delivery times depend on your region. In general, Europe deliveries take around 5–10 business days, while other regions may take longer. These are estimated timeframes and may be affected by customs or local conditions.

4. How much is the shipping fee?

Shipping fees vary by region and destination. Final shipping costs, delivery options, and any free shipping eligibility will be shown at checkout. For full details, please refer to our Shipping Policy.

5. Will I need to pay customs duties or taxes?

For international orders, customs duties, VAT, or other import fees may apply depending on your country’s regulations. These charges are typically the responsibility of the recipient.

6. What payment methods do you accept?

We accept multiple payment methods as shown at checkout, including major cards and digital payment options. All payments are processed securely via Stripe and PayPal. For details, please see our Payment Policy.

7. Is my payment information secure?

Yes. All payments are processed through secure third-party providers using encryption and industry-standard security measures. We do not store full card details on our servers.

8. Can I cancel or change my order?

If your order has not yet been processed or shipped, you may request a cancellation or modification by contacting us as soon as possible. Once the order has been shipped, changes may no longer be possible.

9. What is your return policy?

You may request a return within 30 days after receipt, provided the item is unused and in resalable condition. Due to the nature of tableware products, hygiene-related conditions apply. Please refer to our Return & Refund Policy for full details.

10. Who pays for return shipping?

If the return is due to customer preference, return shipping costs are the customer’s responsibility. If the item is damaged, defective, or incorrect, we may cover or reimburse return shipping after verification.

11. What should I do if my item arrives damaged?

Please contact us within 48 hours after delivery and provide your order number along with clear photos of the product and packaging. We will review the case and provide a suitable solution.

12. How long does it take to receive a refund?

Once your return is approved, refunds are typically processed within 7 business days to the original payment method. The actual time for funds to appear may vary depending on your payment provider.

13. How do you protect my personal data?

We use HTTPS encryption, secure systems, and controlled access to protect your personal information. We only share data with necessary service providers such as payment processors and logistics partners. For full details, please see our Privacy Policy.